Resolved -
Full service has been restored and a period of stability observed. The incident has been resolved.
Sep 28, 21:00 UTC
Monitoring -
Our third-party vendor has been able to address the issue and we are seeing stability in the service. The team will monitor to ensure this stability for some time, thank you for your patience in the resolution of this issue.
Sep 28, 20:43 UTC
Update -
Trimble ID continues to experience an authentication issue due to an outage with Amazon Web Service's us-west-2 API gateway. However, AWS has identified the root cause and expects the issues to progressively resolve within hours.
We will keep monitoring, and provide updates as we approach full resolution.
For further information from AWS, you can see the most current information at https://health.aws.amazon.com/health/status.
Sep 28, 19:59 UTC
Identified -
The issue has been identified and we are actively working on a resolution.
Sep 28, 17:18 UTC
Investigating -
Some customers are experiencing login issues with the Trimble Maps web tools. We are actively investigating the issue and apologize for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
Sep 28, 17:08 UTC