Resolved -
We have updated the weather service and validated that it is working as intended. We apologize for any inconvenience and appreciate your patience.
Dec 4, 22:23 UTC
Update -
We are continuing to work resolving this issue ASAP and will provide updates regularly and as soon as new information is available.
Dec 3, 19:56 UTC
Identified -
Some customers may be currently receiving non-updated data within the Weather Alerts Report service.
We are actively investigating the issue, which is related to an outage in our primary National Weather Importer. We have identified the problem and our engineers are working diligently to resolve it and restore real-time data flow.
We apologize for any inconvenience this may cause. We will provide daily updates until this issue is fully resolved.
If you require immediate assistance, please contact our Support Team at support@trimblemaps.com.
Dec 2, 20:37 UTC