Trimble MAPS

All Systems Operational

Traffic Services Operational
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PC*MILER (On Premise) Traffic Service Operational
Hosted Services Operational
PC*MILER Web Services Operational
Trimble MAPS (formerly ALK Maps) Operational
PC*MILER Web Services - Route Matrix & Time Window Optimization Services Operational
PC*MILER Web Operational
Trip Management Operational
Web Tools Authentication (Trimble Identity) Operational
SmartDelivery Operational
Appian - DRTrack Web Services Operational
Appian - DRTrack Sites Operational
Tools & Utilities Operational
CoPilot FleetPortal Services Operational
Licensing and Activation Services Operational
Content Tools Operational
RouteReporter Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

RouteReporter Database & Metrics Services Jan 29, 2026 00:00 - Jan 30, 2026 04:00 UTC

We are scheduling necessary maintenance of our database to improve performance. This maintenance will take place over two nights.

Timing & Schedule
Part 1: Wednesday, January 28
-Start Time: 7:00 PM EST (12:00 AM UTC, Jan 29)
-Est. Duration: ~2.5 – 3 hours (Ends approx. 10:00 PM EST / 3:00 AM UTC)

Part 2: Thursday, January 29
-Start Time: 7:00 PM EST (12:00 AM UTC, Jan 30)
-Est. Duration: ~4 hours (Ends approx. 11:00 PM EST / 4:00 AM UTC)

Impact
-Metrics Data Collection: During the windows listed above, the Metrics Data Collection process will be paused to ensure data integrity.
-No Data Loss: New data will be queued and processed automatically once the maintenance window closes each night.

We will be monitoring system health closely throughout the maintenance. Thank you for your patience.
Posted on Jan 28, 2026 - 00:00 UTC
Jan 28, 2026

No incidents reported today.

Jan 27, 2026
Increase in Routing Latency
Resolved - We have resolved the latency issue and confirm that the latency spikes from this morning are no longer occurring.
Jan 27, 17:31 UTC
Monitoring - We are seeing occasional increase in latency on Routing service. The latency remains higher for around 5 mins before recovering. This started around 07:52 AM EST with the last one observed at 08:50. We are actively monitoring the servers and scaling as necessary. Apologize for any inconvenience. If you require immediate assistance, please contact our Support Team.
Jan 27, 14:24 UTC
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Scheduled Maintenance: Geofencing & Tracking Services
Completed - The scheduled maintenance has been completed.
Jan 22, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 UTC
Scheduled - We will be conducting scheduled maintenance on our production databases on January 21, 2026, starting at 5:00 PM EST (10:00 PM UTC). This update is part of our ongoing infrastructure upgrades to ensure system reliability.

What to Expect: We have allocated a 2-hour maintenance window. During this time, the following features will be temporarily unavailable:

-Live Position Tracking (live-asset-tracker)
-Dwell Time Reporting (average-dwell-time-provider)
-Asset History Tracking (asset-history-provider)

We expect services to resume fully by 7:00 PM EST (12:00 AM UTC, Jan 22).

Thank you for your patience.
Jan 21, 19:52 UTC
Jan 21, 2026
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

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