Full service has been restored and a period of stability has been observed since 11:30AM EST. The incident has been resolved.
Posted May 02, 2025 - 16:42 UTC
Monitoring
A fix has been deployed. Services are now being monitored to confirm a return to normal operation.
Posted May 02, 2025 - 15:09 UTC
Identified
Engineers have identified an issue and are working to deploy a fix. If you require immediate assistance, please contact our Support Team.
Posted May 02, 2025 - 14:45 UTC
Investigating
Some customers are experiencing increased latency on the Routing Services. This behavior restarted at 8:45AM EST. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
Posted May 02, 2025 - 13:36 UTC
This incident affected: Hosted Services (PC*MILER Web Services, PC*MILER Web).