Full service has been restored and a period of stability observed. The incident has been resolved.
Posted Aug 29, 2024 - 18:20 UTC
Monitoring
A fix has been deployed. Services are now being monitored to confirm a return to normal operation.
Posted Aug 29, 2024 - 18:12 UTC
Investigating
Some customers are experiencing increased latency on the API Services using Custom Data. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
Posted Aug 29, 2024 - 17:30 UTC
This incident affected: Hosted Services (PC*MILER Web Services, PC*MILER Web) and Tools & Utilities (Content Tools).