Full service has been restored and a period of stability observed. The incident has been resolved.
Posted May 15, 2025 - 09:20 UTC
Monitoring
A fix has been deployed. Services are now being monitored to confirm a return to normal operation.
Posted May 14, 2025 - 23:46 UTC
Identified
Some customers may experience occasional latency with the Routing Services. We are currently testing a fix, which is expected to be deployed on 5/15/25. Meanwhile, all services are being closely monitored to ensure normal operation. Please direct any questions to support@trimblemaps.com.
Posted May 14, 2025 - 20:33 UTC
Update
We are continuing to actively investigate this intermittent latency issue. If you have any questions, please reach out to support@trimblemaps.com.
Posted May 14, 2025 - 18:14 UTC
Investigating
Some customers are experiencing increased latency on the Routing Services. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
Posted May 14, 2025 - 15:49 UTC
This incident affected: Hosted Services (PC*MILER Web Services).