We have resolved the latency issue and confirm that the latency spikes from this morning are no longer occurring.
Posted Jan 27, 2026 - 17:31 UTC
Monitoring
We are seeing occasional increase in latency on Routing service. The latency remains higher for around 5 mins before recovering. This started around 07:52 AM EST with the last one observed at 08:50. We are actively monitoring the servers and scaling as necessary. Apologize for any inconvenience. If you require immediate assistance, please contact our Support Team.
Posted Jan 27, 2026 - 14:24 UTC
This incident affected: Hosted Services (PC*MILER Web Services, PC*MILER Web).